Exchange and Return Policy

We appreciate your trust in PHANTOMBLOODLINES Reserve and always strive to provide the best services and products. Here are the key points regarding our exchange and return policy:

1. Exchange:

• For a replacement to be valid, the product must have been damaged by the shipping company , and the customer must provide appropriate proof of damage (such as photos or video).
• The replacement is with a similar product or another product of similar value.

2. Replacement and return costs:

• The customer bears all shipping costs related to the return/exchange process.
• If an exchange or return is accepted, only the product value will be refunded, excluding original shipping costs or any other financial charges.

3. Return and Cancellation:

• Our responsibility for orders ends once they have been shipped , and they cannot be returned thereafter.
• The order can only be cancelled when its status is "pending review" .

4. Order duration (Shipping/Delivery Time):

• The order processing and shipping time will not exceed 7 working days at most .
• Any delay after shipment is considered a circumstance beyond the sender's control, and the carrier (shipping company) bears full responsibility for it and the transport risks chosen by the customer himself.

5. Pets (Pet Purchases):

• Please note that the purchase of pets does not allow for returns or exchanges under any circumstances, due to the nature of the service and product provided.

We always strive to serve you in the best way possible. If you have any further questions, please don't hesitate to contact us. Thank you, and we hope you enjoy your experience with our products!